Privacy Policy

First Chiropractic (“First Chiropractic,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, communicate with our office, request an appointment, or otherwise interact with us.

This Privacy Policy explains how we collect, use, disclose, and protect information obtained through https://www.thefirstchiro.com/.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name
• Email address
• Telephone number
• Appointment preferences
• Information submitted through contact or appointment request forms
• Communications you send to our office
• Billing, insurance, or payment-related information when applicable
• Other information you choose to provide

Our website may also automatically collect certain technical information when you visit, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website
• Date and time of visits
• General geographic information
• Website interaction and usage information

2. Health Information and Website Forms

Some information provided to First Chiropractic in connection with your care may constitute protected health information (“PHI”) and may be subject to the Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable healthcare privacy laws.

This website Privacy Policy is separate from any Notice of Privacy Practices that may govern PHI maintained by First Chiropractic as a healthcare provider.

Unless a form specifically indicates that it is designed for the secure transmission of health information, please do not submit sensitive medical information or PHI through general website contact forms, appointment request forms, email, or other unsecured website communications.

The appointment and contact forms on our website are intended primarily for general inquiries and appointment requests.

3. How We Use Information

We may use information collected through our website to:

• Respond to questions and inquiries
• Process appointment requests
• Contact you regarding appointments or services
• Provide information you request
• Deliver patient communications
• Improve our website and services
• Analyze website traffic and performance
• Maintain website security
• Prevent fraud or misuse
• Comply with legal and regulatory requirements
• Carry out other legitimate business and healthcare operations

4. Cookies and Analytics Technologies

Our website may use cookies, pixels, analytics technologies, and similar tools to understand how visitors use the website and to improve website functionality and performance.

These technologies may collect information such as your IP address, device information, browser information, pages visited, and actions taken on the website.

You may be able to limit or disable cookies through your browser settings. Disabling certain cookies may affect how some website features function.

5. Third-Party Services

We may use third-party companies to assist with services such as:

• Website hosting
• Website analytics
• Appointment scheduling
• Website forms
• Communications
• Advertising
• Security and fraud prevention
• Information technology services

These providers may process information as necessary to perform services on our behalf.

Our website may also contain links to third-party websites. First Chiropractic is not responsible for the privacy practices, security, accessibility, or content of websites operated by third parties.

6. SMS/Text Message Communications

If you provide your mobile telephone number and consent to receive text messages from First Chiropractic, we may send you SMS or text communications relating to appointments, scheduling, office updates, patient communications, or promotional and marketing communications, depending on the consent you have provided.

Message frequency varies. Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP to a message. You may reply HELP for assistance or contact First Chiropractic at (937) 328-3220.

Consent to receive marketing text messages is not a condition of purchasing goods or receiving healthcare services.

We do not sell or rent your mobile telephone number to third parties for their own marketing purposes.

Mobile information, SMS opt-in information, and text messaging consent will not be shared with or sold to third parties or affiliates for their own marketing or promotional purposes.

We may share information with service providers that help us deliver text messages when necessary to provide those communications on our behalf.

Carriers are not liable for delayed or undelivered messages.

7. Email Communications

If you provide your email address, we may use it to respond to inquiries, communicate regarding appointments, provide information about our practice, or send other communications you have requested or consented to receive.

You may unsubscribe from promotional emails by following the unsubscribe instructions contained in those messages when applicable.

Email may not always be a secure method of communication. Please avoid sending sensitive health or financial information through regular email unless instructed to do so through a secure method.

8. How We Share Information

We may disclose information when reasonably necessary to:

• Provide services you request
• Work with service providers performing services on our behalf
• Comply with applicable laws, regulations, court orders, subpoenas, or legal processes
• Protect the rights, safety, and property of First Chiropractic, our patients, website visitors, or others
• Investigate suspected fraud, misuse, or security incidents
• Facilitate a business transaction, such as a merger, acquisition, restructuring, or transfer of assets, subject to applicable law

We do not sell personal health information.

Where health information constitutes PHI, its use and disclosure may also be governed by HIPAA and our applicable Notice of Privacy Practices.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

10. Data Retention

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, comply with legal and regulatory obligations, resolve disputes, and enforce agreements.

Medical records and other healthcare records may be retained according to healthcare recordkeeping requirements that differ from the retention practices applicable to general website information.

11. Children’s Privacy

Our website is intended for a general audience and is not directed specifically toward children under the age of 13.

We do not knowingly collect personal information online directly from children under 13 without appropriate authorization. Parents or legal guardians should contact our office directly when communicating regarding the care of a minor.

12. Your Privacy Choices

Depending on applicable law and the nature of the information involved, you may have rights or choices concerning your personal information.

You may contact us to:

• Correct or update information you have provided
• Ask questions about our privacy practices
• Request that we stop certain marketing communications
• Withdraw SMS consent
• Request information regarding personal information we maintain, where applicable

Certain information may need to be retained as required by healthcare, insurance, financial, or other applicable laws.

13. Do Not Track and Browser Signals

Some browsers offer “Do Not Track” or similar privacy signals. Because there is not a universally accepted standard governing all such signals, our website may not respond to every browser-based signal.

We will comply with privacy preference signals when required by applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, technology, or legal requirements.

When we make changes, we may update the Effective Date at the top of this page. We encourage visitors to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

First Chiropractic
1108 N Bechtle Ave
Springfield, OH 45504
Phone: (937) 328-3220
Email: [email protected]